When every request becomes an IT problem.
Email-based requests get lost. Nobody has visibility into what’s open or overdue. IT becomes the bottleneck for every department.
The fix isn’t more tools — it’s one platform, built right.
What we deliver
ITSM
Incidents, changes, and requests, aligned to ITIL, powered by JSM
Multi-department service management
HR, Finance, Legal, Facilities, and Operations on one platform
Legacy platform displacement
Off ServiceNow, HubSpot, Salesforce Precursive, Opsgenie, and PagerDuty, proven with real migrations
AI-powered delivery
Virtual Agent deflects 40–70% of routine tickets; Rovo surfaces answers before a ticket is raised; Claude drafts summaries and resolution notes
A clear, phased approach — no guesswork,
no bloated timelines
Discovery & assessment
We audit your current setup, map workflows, interview stakeholders, and assess service management maturity. You get a clear report of gaps, quick wins, and a prioritized roadmap.
Solution design
We design request types, queues, SLAs, automations, approval chains, and portal experiences around your policies and processes. Nothing is generic.
Implementation & integration
We configure and deploy JSM, connecting it with Confluence, Slack, Teams, email, Active Directory, and your existing tools. Multi-channel support is built in from day one.
Enablement & continuous improvement
We provide role-based training for agents, approvers, and end users, then continue with post-launch reviews, SLA tuning, automation refinement, and ongoing advisory as your business evolves.
Why teams choose Alluvium
1Atlassian expertise
Atlassian-specialized delivery
2AI from day one
AI built in from day one, not bolted on.
3Flexible ITIL workflows
ITIL-aligned workflows without the rigidity.
4Proven displacement
Proven displacement track record.
5Global delivery
Delivery across AMER, EMEA, and Africa, billed in USD, GBP, or NGN.
Results you can expect
Faster resolution — often cut by up to 60%
Fewer repetitive tickets
Lower operational overhead
Full SLA visibility for leadership
Ready to modernize?
Teams migrating off Opsgenie or PagerDuty before 5 April 2027
the deadline is fixed; the earlier you start, the more room there is to test before cutover
Organizations replacing spreadsheets or email-based request management
if requests are getting lost or duplicated, this is the fix
Teams migrating from ServiceNow, HubSpot, or Salesforce Precursive to JSM
We’ve done all three, with clean data migration and reporting rebuilds each time.
Companies expanding service management across departments
not just IT: HR, Finance, Legal, Facilities, and Operations all run on the same platform.
Businesses already on Atlassian looking to activate JSM and AI capabilities
if you’re paying for the platform but not using it fully, this closes that gap.
