TUE, MaY 26, 2026 1:00 PM WAT|Starts tomorrow
Exploring Atlassian’s CSM Telephony
Tired of waiting days for ticket resolution? Atlassian Customer Service Management now lets your customers pick up the phone, speak to a live agent, and get help in real time.
In this session, we'll cover:- How to set up CSM's voice channel from scratch
- Configuring your AWS Connect integration step by step
- Creating service accounts, phone numbers, and agent routing
- Attaching call recordings to service requests automatically.
Hosts
BAbade Adewole
Speaker
